Last updated: September 2, 2026
This Shipping Policy applies to retail orders placed with GM Fragrance House, operated by GABMORA LLC. Available destinations, services, charges, and estimated delivery dates are shown at checkout and may vary by product, address, carrier, and applicable transportation restrictions.
Order processing
For merchandise that is available for fulfillment, our target processing time is generally 1–3 business days after payment confirmation, excluding weekends and holidays. An order confirmation acknowledges receipt of the order; it does not mean that the order has shipped.
Orders may require additional review for address verification, payment or fraud screening, product availability, carrier restrictions, high-volume periods, weather events, or other circumstances reasonably affecting fulfillment.
Shipping estimates
Shipping methods, charges, and estimated delivery dates shown at checkout are estimates based on information available at that time. Transit estimates generally begin after the carrier accepts the package and are not guarantees unless a specific service is expressly sold as guaranteed.
Shipment timing and delays
We maintain fulfillment procedures intended to support the shipping representations made to customers. If we learn that we cannot ship within the time represented at checkout or otherwise required by applicable law, we will provide any notice, revised shipping information, option to consent to a delay, cancellation opportunity, and prompt refund required by law. If an order cannot be fulfilled, we may cancel the affected order or item and promptly refund the applicable unshipped amount.
Perfume, alcohol, and hazardous-material transportation restrictions
Many fragrance products contain alcohol and may be regulated as flammable liquids for transportation purposes. Carrier rules, dangerous-goods requirements, package-size limits, ground-only requirements, air-transport restrictions, and destination restrictions can apply even when a destination is otherwise served by the store.
We will not intentionally ship fragrance using a service that we know is prohibited by applicable law or carrier rules. A shipping option appearing at checkout does not override a carrier or legal restriction discovered during fulfillment. If we determine after purchase that an item cannot lawfully or safely be shipped using an available compliant service to the destination provided, we may contact you about an alternative permitted method or cancel and refund the affected item or order.
International orders
International shipping is available only when a compliant method is offered for the product and destination. Customs authorities, carriers, or applicable regulations may restrict fragrance shipments because of alcohol content or other dangerous-goods classifications.
Unless checkout expressly states that duties and import taxes are prepaid or included, the recipient may be responsible for customs duties, import taxes, brokerage fees, or other destination charges imposed by governmental authorities or carriers. Customs clearance can delay delivery. We are not responsible for charges imposed directly by a destination government or carrier that were not collected by us, except where applicable law requires otherwise.
Shipping address
You are responsible for providing a complete and accurate delivery address. Please contact us immediately if a correction is needed. We will make reasonable efforts to update an address before fulfillment, but we cannot guarantee changes after an order has entered fulfillment or a shipping label has been processed.
If a shipment is returned because the address supplied at checkout was materially incorrect, incomplete, refused, or undeliverable for reasons attributable to the recipient, we may require payment of reasonable reshipping costs before sending it again, except where prohibited by law or where the return resulted from our error.
Tracking, missing packages, and delivery issues
When tracking is available, the tracking information provided by the carrier is the primary record of transit. If a package appears lost, materially delayed, or marked delivered but cannot be located, contact us promptly at gabmorallc@gmail.com. We will review available tracking information and, when appropriate, assist with a carrier inquiry or claim. We do not use a blanket rule that automatically eliminates customer rights solely because a carrier marks a package as delivered.
Damaged shipments
If a package arrives visibly damaged, leaking, or with missing contents, preserve the merchandise and packaging and contact us as soon as reasonably possible. We ask that visible shipping damage be reported within 48 hours when practical so that carrier evidence can be preserved. Include the order number and clear photographs of the shipping carton, label, packaging, and affected item. This request does not waive rights that applicable law does not permit us to waive.
Contact
Shipping questions: gabmorallc@gmail.com
Phone: +1 786-971-7382 / +1 786-710-7227